goodbye Summer.

Hello Autumn. Stay warm with our units.

We are your Home Comfort Experts.

Furnace Factory Direct delivers a full range of home comfort services with an exceptional level of customer care and a deep commitment to clean, renewable energy. Whether you’re a new homeowner or wanting to upgrade or remodel – we’re here to help you achieve your goals without sacrificing comfort or convenience.

Serving the Ottawa Area for over 10 years.

Customer Reviews

Furnace Factory Direct
4.7
Based on 57 reviews
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D Destroir
D Destroir
16:13 20 Jul 21
Two words: Proud experts. From sales to install, these guys were great. 10/10, 5 stars, two thumbs up! I would (already have) recommend to anyone looking to get their furnace and/or a/c replaced. The installers were friendly, courteous, meticulous and didn't cut any corners. Job well done. Very satisfied.
dave webb
dave webb
20:28 08 Jul 21
This company is simply the best. I recommend it to anybody that needs HVAC equipment or service. Want to deal with an honest capable company with reasonable pricing that puts service 1st deal with these people.I continue to use this company and it continues to exceed expectations. Peter was the tech this time and he is a credit to the company
fran colasante
fran colasante
00:54 29 Jun 21
Never question if they are good! They are the best! Quick reply, quick fix! Friendly, professional and happy to help the customer!I will continue to call upon this company as the bar is held high by them and they cannot be beat! Thank you for always helping me out! Truly the best!!
Yunas Magsi
Yunas Magsi
18:20 20 May 21
Amazing company!!! 10/10 would go with them. Needed a new HVAC unit and it was a very unique and limited model that they were the only ones in Ottawa to carry. Installed it within the week and did a fantastic job. What I appreciate is the tech cleaned in intermediate steps where there's was a lot of dust and would be hard to reach if the hvac was installed, they did that on their own. Goes to show how good their workers are.
Mathew Baril
Mathew Baril
22:05 09 Apr 21
I don't leave many reviews....but for Furnace Factory Direct I have to!I reached out to Carmine last summer when our AC died in the middle of a heat wave, and then again last week when our hot water tank started leaking. It was also time to replace my old cracked furnace. Carmine is very responsive, knowledgeable and will not up sell you - he proposes what you need.Carmine and his teams are total professionals. Timely and effective installs on a short timeline. And great prices too!If you are in the Ottawa area, get some quotes from other companies and then call Carmine, but you'll settle on FFD!
Christian iturralde
Christian iturralde
17:50 22 Feb 21
My water tank went busted on a Friday before a long weekend so nobody wanted to come or even answer the phone... The couple of companies that picked up wanted to charge a pretty premium or just rip me off... A neighbor recommended Furnace Factory Direct and passed me a card. I got in contact with Carmine, one of the owners. He came the same day and made a number of recommendations that helped me save a couple hundred dollars. He was thorough, extremely knowledgeable and most importantly fair and kind. He had his crew come in the next day and got things done in less than an hour. I was finally able to shower after 5 days!! I'll be forever thankful to Carmine. The best experience I've had dealing with contractors that I can remember.
Anthony
Anthony
19:26 10 Feb 21
My furnace stopped working around 10am today, I called and there was a rep here within the hour. Walked me through what he was doing and what needed to be fixed. He was very knowledgeable and very patient with all the questions that i had for him. I truly appreciate the service and the fast response time. The rep also was very safe with the COVID protocols. I honestly couldnt have asked for a better experience. And on top of it all, the pricing was very fair, i would definitely recommend Furnace Factory Direct to friends and family.
Francesco Fotia
Francesco Fotia
20:09 09 Feb 21
The team at Furnace Factory Direct is amazing. They installed a new furnace, gas fireplace and added some additional duct runs. Their work is not only flawless but the team goes above and beyond to answer questions and help you out.They even noticed a leak from a poorly installed humidifier from another company and went out of their way to fix it.There are so many more great things to say. I canโ€™t thank these guys enough. Wouldnโ€™t hesitate to recommend FFD over and over again
Anonymous
Anonymous
13:20 10 Nov 20
Antonio and Tom are very knowledgable. I've known Antonio for many years. He is very professional and to the point, helping you save money in finding a good HVAC system, at an excellent value. He's there pretty much anytime, reasonably on call, a personalized expert to help walk you through any process, with his team. A+. Highly recommended.
Walt Prawak
Walt Prawak
19:26 14 Oct 20
I rarely post reviews. However, we recently had our furnace & central A/C replaced. From start to finish, I could not have been more impressed. Courteous service from the ladies at the office, a "no pressure" informative estimate from sales rep Anthony, and an excellent installation by technicians Mustafa & Curtis. It has been a refreshing experience to deal with a company that takes pride in their service! Thanks!
Anthony Bruno
Anthony Bruno
19:33 23 Aug 20
Great people, good communication and fair prices. They walk you through the install at every step and even provide you with good explanations afterwards to help you understand your machine!They are also timely and easy to coordinate with.
Eli Stanger
Eli Stanger
21:03 31 Jul 20
Furnace replacement and installation went without a hitch. Perfect in every way. Working now for more than 5 years without a hitch.
Selena Pizzuto
Selena Pizzuto
20:50 23 Jul 20
Dealt with Anthony after our AC broke down this year. He was very quick to respond and helped us out big time. I recommend FFD to all my friends and family now!
Milad Matti
Milad Matti
15:03 10 Jul 20
Anthony and his team were excellent while servicing my AC unit. They were very responsive, highly professional and I am still raving to friends about the quality of their work. Top notch. Highly recommend their services.
Shaun Sullivan
Shaun Sullivan
12:10 11 Jun 20
From first call to the office for a quote right down to the installation, the company was professional and helpful the whole way through. Very nice and pleasant to deal with, would absolutely recommend to anyone.
Randy Whitcroft
Randy Whitcroft
11:53 20 Sep 19
Great to deal with. Will be honest and lay out all of the options for you. No pressure however a strong desire to help. When it came to install, they showed up on time, were extremely efficient, and cleaned up everything before they left. Great service!
Antonio Rizzuti
Antonio Rizzuti
17:55 23 Aug 19
I first purchased a new furnace through this company and was very impressed with the service and sales team. They installed in a timely manner and even called the next day to follow up. When my A/C needed replacement, there was no chance I was going anywhere else but Furnace Factory Direct. I would highly recommend this company. There is not many businesses where the owners are this much involved in customer care and satisfaction!
Corey Reynolds
Corey Reynolds
18:48 15 Jun 17
Replaced my ancient AC unit which failed. Three technicians worked quicky through the morning and had everything wrapped up by noon. Neat and clean install.
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