We are your Home Comfort Experts.
Furnace Factory Direct delivers a full range of home comfort services with an exceptional level of customer care and a deep commitment to clean, renewable energy. Whether you’re a new homeowner or wanting to upgrade or remodel – we’re here to help you achieve your goals without sacrificing comfort or convenience.
Serving the Ottawa Area for over 10 years.
Based on 112 reviews
01:21 04 May 23
I was recommended Furnace Factory Direct by a friend as my air conditioner had stopped working and I didn't know where to begin. I gave them a call and spoke with Carmine. He was incredibly responsive and knowledgeable while answering all the many questions I had. The technician they sent over was very organized, professional and very kind.Overall, really great service and would certainly recommend to my friends and family.
20:08 02 Mar 23
I called Anthony at 2:00 p.m. due to a problem with our hot water heater. His tech was here within 30 minutes and resolved the issue in 10 minutes. There was a piece of dirt blocking the tube on the hot water tank. Nice to have a company that cares about the customer. I will recommend them every time someone needs an HVAC company.First time I used them was for furnace maintenance. On time - clean - excellent price.Just a great company to deal with and everyone should use Furnace Factory Direct.
18:02 17 Feb 23
I'm a retired senior homeowner. Two Summers ago 2021 had problem during very hot weather with the A/C , Called a number of repair companies and explained that I was a Cancer patient and required an A/C TECK, to come and see if it could be repaired. Everyone as you can expect was to busy or did not bother to return my call. Furnace Factory did and promised they would do there best to come same day if possible. In fact they were here soon after my call and resolved a minor problem and my A/C was up and running. When I asked how much I was told no charge as it was a simple fix. The only thing they asked for is if we needed service to our Furnace, or water heater, and Air-conditioning in future they'd appreciate a call. As it turned out my wife and I had discussed getting a new furnace so without hesitation we had a new furnace installed by Furnace Factory and are very satisfied. Thanks Serge
Frank Java Condo
17:33 02 Feb 23
What can I say about Furnace Factory Direct. Every experience has been extremely professional and informative. I always trust Carmen for his knowledge and honesty.Their technical team is second to none. I had recently experienced an intermittent problem with my furnace. Pete took the time to thoroughly troubleshoot and was able to find and replace the part causing the problem!I would absolutely recommend them to anyone for their HVAC needs. Looking forward to replacing my furnace with a new Trane at some point but with these great technicians they will certainly lengthen the life on my current one.Thank you Furnace Factory Direct!Frank & Maria
14:55 31 Jan 23
With the temperature at -18 degrees out, our furnace stopped working late one evening, causing our indoor temperature to plummet to 13 degrees. First thing in the morning, I contacted Anthony from Furnace Factory Direct. He picked up right away, I explained the situation and he helped me to try and troubleshoot the situation over the phone. When that didn't work, he told me he'd have someone come by ASAP. Shortly thereafter, Yussef arrived. He quickly identified the problem, left to get the necessary parts and returned to repair the motor all within a span of a few hours that very same morning. He even set me up with space heaters while I waited. Turns out I didn't need to use them for long because he had the furnace up and running in no time! The service was amazing. Very fast, friendly and efficient. Highly recommend.
22:48 30 Jan 23
Extremely happy with service from Furnace Factory Direct and quick response from Anthony. He was able to have a tech at my place within an hour and after determining we need a new furnace he was here himself within an hour to get us a quote for a replacement furnace. Let's just say an hour after that the crew was back to install a replacement furnace. As for the value for the money they are extremely honest and fair when it comes to pricing. No COVID or emergency pricing fees and price was better than I expected even if I had time to shop around. Definitely anyone looking for a furnace contact Furnace Factory Direct.
21:05 20 Jan 23
When i was faced with a broken and red tagged furnace on a Saturday morning and -15 degree temps Anthony was quick to respond. Within 48 hrs over weekend his team was professional and very clean to install a new furnace. Highly recommend and will be using Furnace factory maintenance plan moving forward. Thank you Anthony and team!!
00:01 15 Sep 22
Great company! They are now our go-to for our A/C and gas needs.We used them in June 2022 to fix our A/C. They were quick to determine the issue and promptly resolved it at a good price. Their workers are very knowledgeable and were professional and very friendly. When we realized we could trust this company, we also used them to setup a gas line for our new stove, bbq and fireplace. Youssef and Tom dealt with our fireplace install and were wonderful to work with!Would definitely recommend this company!
17:09 16 Aug 22
I have had the pleasure of dealing with both Carmen and Anthony on a number of occasions. Both are extremely professional, informative and have been in the industry a long time. They took the time to explain to me my options and the best way to save some money. They exceeded my expectations every single time. I will absolutely continue to use Furnace Factory Direct and have no hesitation in recommending them. Wish i could give them more than 5 Stars.
18:30 11 Aug 22
Installed a Trane furnace in my home. Installed as promised and on time. Had shopped around for it and got quotes from 6 different companies in Ottawa. FFD was most competitive and in fact for the exact same model another reputable company quoted me $2300 more ! Owners Carmen and Tom that I dealt with are both very knowledgeable, honest and professional. Great service from them and their techs. Would recommend them without hesitation. p.s. The same company under different ownership had installed A/C unit in my home ten years ago and had gotten same level of excellent service and price at that time also.
17:19 07 Aug 22
After contacting several HVAC companies I decided to go with Furnace Factory Direct for the purchase and installation of my new furnace based on the great and knowledgeable service received by Anthony and the competitive estimate he provided. Although there were a couple of very minor installation issues, Anthony was extremely responsive in having them quickly addressed and in making sure I was 100% satisfied with all aspects of the work. This is a company that clearly places a high value on pride, professionalism and doing right by its customers. Based on my experience and the price, product and the service I received, I would not hesitate to recommend Furnace Factory Direct to others.
23:34 26 Jul 22
Antony is a great person to speak and deal with very respectful and takes the time to explain the situation. Also his installers were amazing. Great to speak to and answers all my questions. I Would recommend Furnace Factory Direct 100 times over.
19:55 18 Jul 22
I would definitely recommend furnace factory. Very friendly, professional and outstanding work.
15:06 17 Jun 22
Anthony and his team were wonderful to work with! Extremely knowledgeable and professional. Their quick response, reliability and skill, make Anthony's team your ONLY option when it comes to hiring an HVAC company.
01:36 27 May 22
Carmine and Anthony first of all sound identical on the phone, which is crazy. But they also have a great professional manner about them. They are straight with you and try to help you with the financing. They give great advice about what you will need and made the whole process easy and simple.
20:34 17 May 22
Carmen was prompt and with his many years of experience, was quickly able to diagnose and fix the problem. I was prepared for the worst and to be told I needed a new unit. Nice to find an honest and reliable company.
17:15 05 Apr 22
Anthony and his crew were very professional, installed and cleaned up in a timely matter. Any questions I had for them they were more then willing to walk me through it and explain it to me. I appreciate the professionalism and will ck tinue to use this company when required.Thanks again Anthony and crew.
18:16 17 Dec 21
We just had our hot wanter tank replaced and had the pleasure of working with Anthony and two if his staff. Service was timely, professional, safe, and thorough. They removed/recycled our old tank and left our house spotless. Would HIGHLY recommend, 10/10! Thanks so much!
16:13 20 Jul 21
Two words: Proud experts. From sales to install, these guys were great. 10/10, 5 stars, two thumbs up! I would (already have) recommend to anyone looking to get their furnace and/or a/c replaced. The installers were friendly, courteous, meticulous and didn't cut any corners. Job well done. Very satisfied.
20:28 08 Jul 21
This company is simply the best. I recommend it to anybody that needs HVAC equipment or service. Want to deal with an honest capable company with reasonable pricing that puts service 1st deal with these people.I continue to use this company and it continues to exceed expectations. Peter was the tech this time and he is a credit to the company
00:54 29 Jun 21
Never question if they are good! They are the best! Quick reply, quick fix! Friendly, professional and happy to help the customer!I will continue to call upon this company as the bar is held high by them and they cannot be beat! Thank you for always helping me out! Truly the best!!
18:20 20 May 21
Amazing company!!! 10/10 would go with them. Needed a new HVAC unit and it was a very unique and limited model that they were the only ones in Ottawa to carry. Installed it within the week and did a fantastic job. What I appreciate is the tech cleaned in intermediate steps where there's was a lot of dust and would be hard to reach if the hvac was installed, they did that on their own. Goes to show how good their workers are.
22:05 09 Apr 21
I don't leave many reviews....but for Furnace Factory Direct I have to!I reached out to Carmine last summer when our AC died in the middle of a heat wave, and then again last week when our hot water tank started leaking. It was also time to replace my old cracked furnace. Carmine is very responsive, knowledgeable and will not up sell you - he proposes what you need.Carmine and his teams are total professionals. Timely and effective installs on a short timeline. And great prices too!If you are in the Ottawa area, get some quotes from other companies and then call Carmine, but you'll settle on FFD!
17:50 22 Feb 21
My water tank went busted on a Friday before a long weekend so nobody wanted to come or even answer the phone... The couple of companies that picked up wanted to charge a pretty premium or just rip me off... A neighbor recommended Furnace Factory Direct and passed me a card. I got in contact with Carmine, one of the owners. He came the same day and made a number of recommendations that helped me save a couple hundred dollars. He was thorough, extremely knowledgeable and most importantly fair and kind. He had his crew come in the next day and got things done in less than an hour. I was finally able to shower after 5 days!! I'll be forever thankful to Carmine. The best experience I've had dealing with contractors that I can remember.
19:26 10 Feb 21
My furnace stopped working around 10am today, I called and there was a rep here within the hour. Walked me through what he was doing and what needed to be fixed. He was very knowledgeable and very patient with all the questions that i had for him. I truly appreciate the service and the fast response time. The rep also was very safe with the COVID protocols. I honestly couldnt have asked for a better experience. And on top of it all, the pricing was very fair, i would definitely recommend Furnace Factory Direct to friends and family.
20:09 09 Feb 21
The team at Furnace Factory Direct is amazing. They installed a new furnace, gas fireplace and added some additional duct runs. Their work is not only flawless but the team goes above and beyond to answer questions and help you out.They even noticed a leak from a poorly installed humidifier from another company and went out of their way to fix it.There are so many more great things to say. I can’t thank these guys enough. Wouldn’t hesitate to recommend FFD over and over again
13:20 10 Nov 20
Antonio and Tom are very knowledgable. I've known Antonio for many years. He is very professional and to the point, helping you save money in finding a good HVAC system, at an excellent value. He's there pretty much anytime, reasonably on call, a personalized expert to help walk you through any process, with his team. A+. Highly recommended.
19:26 14 Oct 20
I rarely post reviews. However, we recently had our furnace & central A/C replaced. From start to finish, I could not have been more impressed. Courteous service from the ladies at the office, a "no pressure" informative estimate from sales rep Anthony, and an excellent installation by technicians Mustafa & Curtis. It has been a refreshing experience to deal with a company that takes pride in their service! Thanks!
19:33 23 Aug 20
Great people, good communication and fair prices. They walk you through the install at every step and even provide you with good explanations afterwards to help you understand your machine!They are also timely and easy to coordinate with.
21:03 31 Jul 20
Furnace replacement and installation went without a hitch. Perfect in every way. Working now for more than 5 years without a hitch.
20:50 23 Jul 20
Dealt with Anthony after our AC broke down this year. He was very quick to respond and helped us out big time. I recommend FFD to all my friends and family now!
15:03 10 Jul 20
Anthony and his team were excellent while servicing my AC unit. They were very responsive, highly professional and I am still raving to friends about the quality of their work. Top notch. Highly recommend their services.
12:10 11 Jun 20
From first call to the office for a quote right down to the installation, the company was professional and helpful the whole way through. Very nice and pleasant to deal with, would absolutely recommend to anyone.
11:53 20 Sep 19
Great to deal with. Will be honest and lay out all of the options for you. No pressure however a strong desire to help. When it came to install, they showed up on time, were extremely efficient, and cleaned up everything before they left. Great service!
17:55 23 Aug 19
I first purchased a new furnace through this company and was very impressed with the service and sales team. They installed in a timely manner and even called the next day to follow up. When my A/C needed replacement, there was no chance I was going anywhere else but Furnace Factory Direct. I would highly recommend this company. There is not many businesses where the owners are this much involved in customer care and satisfaction!
18:48 15 Jun 17
Replaced my ancient AC unit which failed. Three technicians worked quicky through the morning and had everything wrapped up by noon. Neat and clean install.